FAQS

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Beach House Massage™ studio you will go through our service path called The Beach House Massage®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

What is our cancellation policy?

Our cancellation policy is, you must call and cancel or reschedule 24 hours prior your appointment. If there is a cancellation or rescheduled appointment later than that 24 hour period, there is a possibility that there will be a charge of HALF of the appointment price.

What is the plate on the table used for?

The plate on the massage table is there for you to put any of your belongings (such as rings, watches, necklaces, wallets, ect.) on so they do not get misplaced. It also holds a gratuity envelope, the business card with your therapists hours, and a chocolate for your enjoyment.

Why do I have to come in 15 minutes prior my appointment?

If it is your first time coming to our studio for a massage, it is asked of you to come 15 minutes prior your appointment due to the fact that there is a intake form that is mandatory to be filled out by you, and since it takes a little bit of time, we dont want it to cut into your session time.